Automation & AI - Custom Agent Teams - Downtime Digital
Automation & AI · Custom Agent Teams

Hire AI that
never clocks out.

AI tools and custom agent teams built for real service businesses: answering calls, closing leads, managing reviews, and organizing your knowledge. Set up, managed, and improved monthly. No retainer trap.

MANAGED MONTHLY · REPORTED IN DOLLARS
Live call · in progress +1 (604) ••• 7821
Mike R.
HVAC inquiry · 1m 24s
14:02
Inbound
Hi, can I book a tune-up for Thursday?
14:04
Maya
Of course. Morning or afternoon work best?
14:09
Inbound
Morning ideally, before 10.
14:11
Maya
I have 9:30 with Mike. Want me to book it?
14:16
Inbound
Perfect, please.
14:18
Maya
Booked, confirmation text inbound. Have a great day.
● OUTCOME · APPOINTMENT BOOKED THU 9:30 AM
Productized AI tools

AI tools ready to run.

Done-for-you tools that solve the everyday problems killing your time: missed calls, slow follow-up, no new reviews, content backlog. Pick one or stack them. We set it up, run it, and report monthly.

AI Receptionist

Your phone, answered 24/7. Handles hours, bookings, FAQs, directions, and call forwarding, trained on your business.

  • Custom voice + script
  • Calendar integration
  • Live SMS escalation
  • Daily call digest
Custom quote standalone or bundled
LIVE IN 2-3 WEEKS Get started →

Website Support & Sales Agent

Conversational AI on your site, trained on your business, structured to convert visitors into leads. Like the FoundScore chat agent, customized with your logo and brand, ready to go.

  • Trained on your site + docs
  • Lead capture (email, Slack, or your business tools)
  • Brand-customized (logo, color, opener)
  • Conversational FAQ + product Q&A
  • Lead notifications
Custom quote standalone or bundled
LIVE IN GENERALLY 1-2 WEEKS Get started →

Missed Call Text-Back

Every missed call gets an instant personalized text, before they call a competitor. Set it once, runs forever.

  • Custom message templates
  • Two-way SMS handoff
  • Spam-filtering built in
  • Included in the Marketing Plan
Custom quote standalone or bundled
LIVE IN GENERALLY 1-2 WEEKS Get started →

Reviews Management

Get more 5-star reviews, catch the negative ones before they post, and share the best ones automatically. Built on a proven reputation pipeline we ran for clients as a reseller for years.

  • Review requests by email + SMS
  • Unhappy customers caught privately, before they post
  • Your reviews on Google, Facebook, TripAdvisor, and the platforms that matter to you
  • QR code for in-store / receipt
  • Your best reviews auto-shared to your site + social
  • Monthly reputation report
$500 setup · then $250/mo
LIVE IN ABOUT A WEEK Get started →

Lead Follow-Up Automation

Immediate, consistent follow-up with every new lead across email and SMS. No more cold leads, no more dropped balls.

  • Multi-step nurture sequence
  • SMS + email + voicemail
  • CRM integration
  • Proven follow-up sequences
Custom quote standalone or bundled
LIVE IN GENERALLY 1-2 WEEKS Get started →

AI Content Engine

Blog posts, social, newsletters, written, designed, and scheduled. Scaled to whatever volume your channels need.

  • Blog + social + newsletter
  • Scaled to your channel volume
  • On-brand design & captions
  • Auto-scheduled + cross-posted
  • Monthly performance report
Custom quote standalone or bundled
LIVE IN ABOUT A WEEK Get started →

Knowledge Base

An AI-organized knowledge base your whole team can search. Customer FAQs, internal SOPs, product docs, all kept current and searchable by your team and your AI.

  • Pulls from your docs + chats automatically
  • Gets smarter the more it's used
  • Your team can search it. Your AI can too.
  • Always current. Every answer traced to its source.
  • Monthly knowledge health report
Custom quote standalone or bundled
LIVE IN 2-3 WEEKS Get started →
MARKETING PLAN · BUNDLE PATH
Bundle Missed Call Text-Back, Reviews, and content into one plan. $1,500/mo.
Reviews Management + Missed Call + monthly content, single managed line item. See the Marketing plan for what's included.
Looking for recovery rather than marketing? See the Revenue Recovery Program →
Its hero service is Cold Lead Reactivation → we re-engage your dead leads and past customers, replies land on your calendar.
See the plan →
CUSTOM AGENT TEAM
Custom AI team built around your operation, from $2,500/mo
See how it works ↓
Custom Agent Teams

Hire a team that works in shifts.

When the off-the-shelf isn't enough, we design AI agent teams that plug into your existing operations. Custom roles, custom voices, custom workflows, all answering to your humans.

Your virtual team · online now
● 6 ACTIVE○ 0 OFFLINEUPTIME 99.97%
M
Maya
Receptionist
24/7
47 calls today → FRONT DESK
T
Theo
Web Chat Agent
24/7
9 visitors converted → SALES TEAM
S
Sage
Reviews Manager
CONTINUOUS
8 replies sent → MARKETING
N
Nora
Follow-up Specialist
24/7
34 nudges scheduled → SALES TEAM
B
Beck
Content Coordinator
MON-FRI
3 posts queued → MARKETING
I
Iris
Admin Assistant
24/7
21 emails triaged → OPERATIONS
The team above is an example. We design your team of agents around how your business actually works, focused on automating the repetitive tasks and processes eating your time, so you can do what you do best.
Design my team →

How a custom agent team gets built.

STEP 01

Workflow audit

We sit with your team for a half-day, map every repetitive workflow, and rank by hours-saved-per-dollar.

STEP 02

Team design

We propose 2-6 agents with clear roles, shifts, and reporting lines. You approve the org chart before we build.

STEP 03

Set up + connect

Custom voices, scripts, and connections into your CRM, calendar, phone, and email. Live in 2-3 weeks.

STEP 04

Manage + improve

We monitor, tune prompts, ship upgrades, and report monthly. Add or retire agents as your business changes.

Process

From audit to live, generally in one to two weeks.

Four steps. No retainer trap. Reviews Management and Content Engine usually ship in about a week. Most other tools in one to two weeks. Custom agent teams in two to three weeks.

01

Free audit

A 30-minute review of your phones, leads, reviews, and inbox. We map where AI can save you hours or close more deals. Honest read, no pitch.

02

Scope + flat quote

You pick the tools or the full agent team. We quote a flat monthly fee. No setup-cost gotchas. No surprise retainers.

03

Deploy in one to two weeks

Most tools ship in one to two weeks. Reviews Management and Content Engine usually in about a week. Custom agent teams in two to three weeks. You approve every voice, script, and integration before launch.

04

Managed monthly

We monitor, tune, and improve every agent. Monthly reports across every workflow. Add or retire agents as your business changes.

FAQ

Questions we hear a lot.

Reviews Management and AI Content Engine usually ship in about a week from sign-off. Most other tools (Receptionist, Text-Back, Sales Agent, Lead Follow-Up) generally in one to two weeks. Knowledge Base tiers are 1-2, 2-3, or 3-5 weeks depending on scope. Custom agent teams run 2-3 weeks from kickoff because we sit with your operation, design the team, and integrate into your stack.

Probably. We start with a free audit and tell you honestly whether a tool fits, whether you need a custom build, or whether AI is the wrong answer entirely. We have walked clients away.

No. Every agent has a custom voice and tone trained on your brand. You approve recordings and scripts before launch. We share our work: listen to real Maya calls on a discovery call.

You own the agents, prompts, integrations, and data. If you ever leave, we hand over the keys and a written runbook. No vendor lock-in.

Great. We document everything we build, and we can ship the Knowledge Base alongside the agents so the operational knowledge stays with you. When you are ready, we run a 4-week handover with your team and step out. We have done it three times this year.

All call data is encrypted in transit and at rest. Recordings auto-delete on a schedule you set. We never use your data to train shared models. Security compliance documentation available on request.

That depends on what a missed call costs you, which is why we start with your numbers rather than a claim. The Receptionist earns its keep on the bookings it catches that would otherwise have gone to voicemail, and the Sales Agent on the leads it qualifies while you are busy. The free AI audit shows you the specific numbers for your operation before you commit to anything.

● FREE · 30 MINUTES · NO PITCH DECK

Start with a free
audit.

Tell us where your time goes. We come back with a written map of where AI can answer a phone, close a lead, or clear your inbox, and where it cannot. No sales pitch.

Get my free audit →