Knowledge Base - AI-curated second brain for your business - Downtime Digital
Knowledge Base · AI-curated second brain

Your business,
remembered.

A self-improving wiki of everything your business knows. Auto-indexed from your docs and chats. Queryable by your team and your AI agents. Gets sharper every week.

Get a free audit → Book a strategy call
CORE FROM $797/MO + $2,497 SETUP · LIVE IN 1-2 WEEKS · LINKED + TAGGED MATRIX
KNOWLEDGE BASE · LIVE QUERY
CUSTOMER ASKED
"Can I bring my dog to your patio after 5pm on weekends?"
KB ANSWERED IN 1.2s
Yes. Our patio is dog-friendly Friday through Sunday after 4pm, and Monday through Thursday all day. Dogs must be leashed. Water bowls available on request at the host stand.
SOURCE · PATIO POLICY V3 SOURCE · HOST SOP CONF 0.94
How it works

Four steps that compound.

A static wiki goes stale. A self-improving knowledge base gets sharper every week. Indexes, links, tags, and surfaces connections you did not know existed.

STEP 01

Index + link your sources

We point the system at your docs, SOPs, FAQs, Slack/Teams/Discord/WhatsApp archives, sales call transcripts, training material. Auto-indexed, tagged, and linked so the matrix-level connections show up, not just the documents.

STEP 02

Query it from anywhere

Your team asks via Slack, Teams, Discord, WhatsApp, or a web app. Customers ask via an embeddable widget. Your Downtime AI agents pull from it automatically when answering. One source of truth.

STEP 03

Surface gaps + connections

Every low-confidence answer and every query with no good answer surfaces to a review queue. The Librarian also flags adjacent knowledge that should be linked together, surfacing connections nobody indexed by hand.

STEP 04

Improve, repeat

We add the missing knowledge, retune prompts, expand source sets, sharpen the link graph. The base gets smarter every week. Compounds in value monthly.

What is inside

Not a wiki. A living system.

Read-only docs go stale. This stays current because every query teaches it where to grow.

Auto-indexed from your stack

Drive, Notion, Confluence, Slack, Teams, Discord, WhatsApp Business, ZenDesk, your CRM. We point and ingest. You approve every source before it goes live.

Linked + tagged knowledge graph

Every entry gets auto-tagged and cross-linked to adjacent knowledge. Matrix-level connections surface in answers, not just facts. Find the policy that contradicts the SOP before the customer does.

Sourced + cited answers

Every answer shows what it pulled from + a confidence score. No hallucinations, no orphan claims.

Queryable by your team

Slack/Teams/Discord/WhatsApp bot, web app, or embedded chat widget. Same answers across every surface.

Powers your AI agents

Your Receptionist, Website Support & Sales Agent, and Reviews Management tools all pull from the same source of truth. No more "AI said something different than the website."

Librarian curator bot

On Growth + Authority: a curator agent that proactively flags gaps, drafts new entries, and links new content into the existing graph. You review and approve.

Self-improving every week

We tag, tune, expand, sharpen the link graph. The base gets sharper without you having to babysit it.

Versioned + auditable

Every change is tracked. Roll back wrong answers, pin canonical answers, hand off to a successor cleanly.

Embeddable customer-facing

An "ask us anything" widget on your site that answers from your real docs, not made-up nonsense.

Custom AI intranet (Authority)

On Authority: a custom AI-powered intranet front-end. Plain-English queries, source citations, your branding. Replaces Confluence / SharePoint, no per-seat tax.

Pricing

Three tiers. From a starter wiki to a custom AI intranet.

Pricing scales with source volume + whether you want the curator bot and a custom front-end.

01 · STARTER

Core

$797/ month
$2,497setup
The working second brain. Indexed, sourced answers, sharp enough to deflect customer FAQs and unblock internal questions.
  • Up to 25 source systems indexed
  • Weekly auto-sync from all sources
  • Monthly knowledge-gap report
  • Slack/Teams/Discord/WhatsApp bot + web app
  • Sourced + cited answers with confidence scoring
  • Linked + tagged knowledge graph
  • Plug-in to other Downtime AI tools
  • Live in 1-2 weeks
Start with a free audit →
MOST POPULAR
02 · LIBRARIAN INCLUDED

Growth

$1,497/ month
$4,997setup
Core plus the Librarian: a curator agent that proactively flags gaps, drafts new entries, surfaces matrix-level connections you did not know existed.
  • Everything in Core, plus:
  • Up to 75 source systems indexed
  • Librarian curator bot included
  • Matrix-level connection surfacing
  • Proactive gap detection + draft suggestions
  • Monthly review call (60 min)
  • Versioned + auditable
  • Live in 2-3 weeks
Start with a free audit →
03 · CUSTOM AI INTRANET

Authority

from $2,997/ month
from $14,997setup
Growth plus a custom AI-powered intranet front-end your team actually uses. Replaces Confluence / SharePoint. Glean alternative without the per-seat tax.
  • Everything in Growth, plus:
  • Unlimited sources indexed
  • Custom AI chat front-end (your brand)
  • Replaces Confluence / SharePoint
  • Glean alternative, no per-seat tax
  • SSO + role-based access
  • Quarterly strategy review
  • Live in 3-5 weeks
Scope it with us →
ADD-ONS
Librarian bot as an add-on to Core: + $497/mo · Custom AI Intranet build-only (no full KB): from $14,997 + $1,997/mo
Comparison anchor: Glean (enterprise standard) starts around $82K CAD/year, software only. Authority delivers the same outcome with the white-glove build included.
Frequently asked

Real questions, honest answers.

SOPs, FAQs, product docs, internal Slack/Teams/Discord/WhatsApp transcripts you choose to index, customer-facing knowledge articles, sales call recordings (with consent), training materials, and any text or document repository you point us at. We map sources before we ingest anything.
Every query the Knowledge Base answers gets logged with the source it used and the confidence it had. Low-confidence answers + queries with no good answer get surfaced to a weekly review queue. You (or we) tag them, add the missing knowledge, and the next query lands cleaner. The base learns from how it is used.
Your team via a web app or Slack/Teams/Discord/WhatsApp bot, your customers via an embeddable widget on your site, and your other Downtime AI agents (Receptionist, Website Support & Sales Agent, Reviews) automatically pull from it when answering customer questions. One source of truth for everything.
A regular wiki is read-only documents people forget to update. The Knowledge Base auto-indexes from your existing tools, answers questions in natural language, cites its sources, and tells you where its knowledge is thin so you can fill the gaps. It is a living system, not a static archive.
Glean is enterprise software at ~$82K CAD/year, no build included. Notion AI / Confluence are tools you still have to staff. The Knowledge Base is a managed service: we build the architecture, run the Librarian, expand the source set, and report on knowledge debt monthly. The Authority tier ships a custom AI intranet front-end your team actually uses, branded to you, replacing Confluence or SharePoint without the per-seat tax.
Core: 1-2 weeks from kickoff for the v1 deployment with your initial source set. Growth: 2-3 weeks (adds the Librarian curator bot). Authority: 3-5 weeks (adds the custom AI Intranet front-end). Each source you add after that takes 1-2 days to index and validate.
Core starts at $2,497 one-time setup + $797/mo for monitoring, source-set expansion, weekly knowledge-gap review, and prompt tuning. Larger knowledge bases scale to $4,997 setup, and from $14,997 setup for multi-team or multi-product builds.
● A SECOND BRAIN FOR YOUR BUSINESS

Stop losing what your business already knows.

Every business has the answer to most customer questions written down somewhere. The Knowledge Base finds it, indexes it, links it, and serves it back. Core tier live in 1-2 weeks.